Frequently Asked Questions (FAQs)
1. When will my order be shipped?
We process all orders within 1–5 business days. You’ll receive a confirmation email with a tracking number once your order is shipped.
2. What countries do you ship to?
We currently ship to the United Kingdom, Germany, and the United States. For other destinations, please contact us before ordering.
3. How much does shipping cost?
We offer free standard shipping to all supported countries. No additional shipping fees will apply at checkout.
4. How can I track my order?
After your order is shipped, you’ll receive an email with your tracking number and a link to follow your package's progress.
5. Can I cancel or modify my order?
You can cancel or make changes to your order within 24 hours of placing it. After that, we may not be able to stop processing or shipment.
6. What is your return policy?
You can return eligible products within 30 days of delivery. Please check our Refund Policy page for full details.
7. What if my order arrives damaged?
Please contact us immediately at support@primevibe.co.uk with a photo of the damaged item, and we’ll resolve the issue quickly.
8. How can I contact customer support?
You can reach our support team via email at support@primevibe.co.uk or by phone at +44 7397 231560.